Transcript for Happy(ish) birthday, Facebook.

SPEAKER_10

00:01 - 00:46

Support for this show comes from Sylvan Learning. When children love learning, they can tackle any challenge life throws at them. Sylvan's insight assessment can help you determine if your child is ready for what's ahead. It can also identify gaps in learning and point out areas that could be of concern for your child, so they can tackle what's to come. And right now, it's the best price of the year at $29. Go to Sylvan29.com to learn more and get your child's assessment for only $29. that's s-y-l-v-a-n-twenty-nine.com.

SPEAKER_11

00:46 - 00:51

Hi everyone, this is Pivot from the Vox Media Podcast Network. I'm Karis Fisher.

SPEAKER_03

00:51 - 00:54

And I'm Scott Galloway, clapping back at your camera.

SPEAKER_11

00:54 - 00:57

You're in Florida again, right? Correct, you're in Florida.

SPEAKER_03

00:57 - 01:02

I am, I'm in Del Rey Beach. I'm actually in Boca, but I think that's cool. I'm on Del Rey Beach.

SPEAKER_11

01:02 - 01:06

John's Island or something. I don't know. Something like that.

SPEAKER_03

01:06 - 01:10

How much do you love the clap? How much does Kara love the clap?

SPEAKER_11

01:10 - 01:12

I love everything about Nancy Pelosi these days.

SPEAKER_03

01:12 - 01:12

Yeah.

SPEAKER_11

01:13 - 01:16

You know, I know her pretty well and she is always.

SPEAKER_03

01:16 - 01:17

Of course you do.

SPEAKER_11

01:17 - 01:49

Of course you do. Of course you do. But she's my representative from San Francisco. I know her husband's on the board of Georgetown that I, that Paul Pelosi is fantastic. Hunky, he's real hunky, he's lovely. So I know them and so she's always been like this and I think people are trying to get a taste of what she's actually like versus the picture that the right wing has painted her and and sometimes she's walked right into you know what I mean the idea but she's really sort of come on to her own she's moved into the tough grandma face like taking no shit, so I like the whole thing.

SPEAKER_03

01:49 - 01:52

Well, Anne, the left wing. Yeah. She wasn't a lock on a leer.

SPEAKER_11

01:52 - 02:01

She just like, she just doesn't. She gives no fox now. I like the whole thing and clap with fantastic. Her whole jam is working for me. And I think for a lot of people.

SPEAKER_03

02:01 - 02:03

Someone definitely coached her. Yeah, no, she's like that.

SPEAKER_11

02:03 - 02:11

I'm telling you, she's like that. Some people do not break through until much later in their life. So, here she is. In terms of people. I'm waiting.

SPEAKER_02

02:11 - 02:12

Where's my breakthrough, Cara?

SPEAKER_03

02:13 - 02:23

Well, by the way, speaking of breakthroughs, I've thought of a couple nicknames for you. You told me that which I think is key and you told me that you're supporting Kamala Harris. Is that right?

SPEAKER_11

02:23 - 02:25

Well, no, I'm supporting like her the best of the ones.

SPEAKER_03

02:25 - 02:28

Okay, like or whatever supporter. Amy Clovis, you're a lot.

SPEAKER_11

02:31 - 02:32

Carola.

SPEAKER_03

02:32 - 02:36

No. Okay. I got a better way. I got a better way. I got a better way. I got a better way.

SPEAKER_11

02:36 - 02:46

I got a better way. I got a better way. I got a better way. I got a better way. I got a better way. I got a better way. I got a better way. I got a better way. I got a better way.

SPEAKER_03

02:46 - 02:53

I got a better way. I got a better way. I got a better way. I got a better way. I got a better way. I got a better way. I got a better way. I got a better way. I got a better way.

SPEAKER_11

03:01 - 03:31

Okay, Scott. Facebook term 15 this week, and at Rico, we've been talking a lot about whether or not that's been a neck gain or loss for the size. Oh, we did a whole series of things. And some, we had a lot of people weigh in and write little essays about whether it's a net plus or minus to humanity. So we're friends of the pivot. We reach out for their take. They had written stuff for Vox and Ricode. And so we're going to play them. First Antonio Garcia Martinez. Thanks, we're all over reacting. He's a former Facebook employee.

SPEAKER_02

03:31 - 04:24

I think 15 years from now, we're going to look back at a lot of the sort of panic reactions we're having now and find them kind of amusing. You know, it's the destiny of new media, sort of burst on the scene, freak everyone out, cause more than one negative outcome, which Facebook certainly has. And then go on to become a completely unremarkable utility that's part of this sort of technological landscape and that nobody notices anymore. Less to we forget, radio used to be one of these inflammatory media that people as viral as they are Hitler or various other demagogues even in the US used to much effect in the 30s and 40s. And now here we have NPR begging us for cash and exchange for a tote bag. The reality is that culture is in societies adapt to new media and we return to some equilibrium state after the shock of that media has worn off and we would adapt it to it.

SPEAKER_11

04:24 - 04:33

All right, so that's what he has to say. What do you think of Antonio's thoughts? He's very active on Twitter and he's been sort of pushes back at the media and everything else. What do you think of his take?

SPEAKER_03

04:35 - 05:03

Okay, so the latest talking point that has been that has co-opted Mr. Garcia or Mr. Garcia Martinez is the notion that we can inflate Facebook and these vehicles with other media communications. Yeah, he does this. that Mark Zuckerberg, if you notice, is now saying, a lot of the criticism Facebook is falling under is similar to all the criticism of the internet. He's trying to bear hug the internet.

SPEAKER_11

05:03 - 05:10

He went back to the Gutenberg Bible, though. He was like, he's reaching back for the Gutenberg Bible, but printing press, the original printing.

SPEAKER_03

05:10 - 05:31

Yeah, but the people, the people who are actually who owned the rights of the printing press weren't ignoring bad things. Had they had the options, the tools, and the capital to make books less dangerous, They would have and they did and that is what this management team is failing to do. So to conflate himself with the internet is just another again.

SPEAKER_11

05:31 - 05:45

That's what I call the Gutenberg. Anyway, our next one, your colleague at NYU thinks we should put Facebook back in Pandora's box. Let's hear from Adam Alder. He's an associate professor marketing and NYU.

SPEAKER_01

05:45 - 06:27

I think Facebook is a force for bad in the world. I think there's only one good thing that Facebook is done and that's allowed people who have existing offline relationships to rekindle those relationships if they've lost touch with people. But I think in every other context Facebook has done much more bad than good. It is a time suck. It fuels political division. It's designed to sell things to people that they don't need. It violates our privacy and it weaponizes the information that it gathers to keep us glued to the screen. It fuels a very unhealthy reliance on other people for social approval. It's a portal to bullying and ostracism. I mean, the list goes on. And so I feel pretty firmly that Facebook is essentially a force for bad, more than it is a force for good in the world.

SPEAKER_11

06:27 - 06:30

All right, Scott, what do you think of your colleague about this thing?

SPEAKER_03

06:30 - 06:40

Well, I'm bias. I think Adam is a gangster. He's one of the, he's a rock star in the world of marketing and he's got an Australian accent and dreamy. So he takes every box from me. What do you think?

SPEAKER_11

06:40 - 07:21

I think he's right. I think I don't know if you can put it back in the box. I said, it's all well and good to say you can. I mean, I had a quote in there saying, there's really nothing to be done. They broke these things and can they fix them? I think that's the question. So putting him back in the box is not really an option. But he thinks it's a force for bad more than good in the world. So I'm not sure what we can do. I don't think you can regulate yourself out of this. So I think that's the problem. All right. Next one, representative Rokana. He is a Silicon Valley representative in Congress. I just had lunch with him this week in the Senate dining room. It was a lovely room. With Nancy, you know, it's in row. No, it was just row for lunch and we ran it to Christine Gillibrand. It's quite a scene up there. I have to tell you, it's fascinating to watch.

SPEAKER_03

07:21 - 07:23

Washington in the camera.

SPEAKER_11

07:23 - 07:33

Just like in that dining room, it's a very, I had a lovely crab cake. It was very nice and some navy bean soup. It was lovely. But it's just the whole scene here. Jam here makes me laugh in many ways.

SPEAKER_03

07:33 - 07:43

You had the best line at at that event you hosted in DC and you said it's great to be in DC. I feel 10 times sexier when I'm here. That was the best. That was the best.

SPEAKER_11

07:43 - 07:45

I'm worried you need to see. All right.

SPEAKER_03

07:45 - 07:49

Let's go. I'll ask you after this clip what you think of Representative Conon.

SPEAKER_07

07:49 - 09:00

Facebook is an extraordinary platform that has done extraordinary things and also has unfortunately a dark side. On the positive note, you have a platform that has enabled Parkland kids to make the nation aware of gun violence. You've had a platform that's allowed for the rise of candidates like Bernie Sanders and Alexandria Ocasio-Cortez. It's given a voice to insurgents. You have a platform that's mobilized on issues of the Green New Deal and human rights. All of that said, the downside has been dramatic. I mean, there's no doubt there was election meddling in 2016 that distorted our democracy systematic disinformation campaigns of hate and propaganda that is totally unacceptable and it's a real threat to American democracy. So, in short, I believe the Facebook will do more good than bad. It has the potential certainly to do that, but it's going to require thoughtful leadership of people who are going to stop the platform for being used for coincide violence. And we're going to make sure that we don't have election interference in the future.

SPEAKER_11

09:00 - 09:39

All right. What do I think of Rokana? I think he's very smart. I had a really enjoyable lunch with him. I think he's thinking about these issues and sort of he's trying to stay balanced. That's the problem he's got. Is that he's not that he represents Silicon Valley because he doesn't. But the companies are in some of the companies, the big companies and Google's in his constituent. area. And so I think he's trying to do sort of the middle ground and he's the one I wrote about this internet bill of rights to come up with different regulation based on that. And I think he's very thoughtful. I think he has to tow a really unusual line to be sort of in the middle of this. And I think that puts him it's a problem for people like him to do that. What do you think?

SPEAKER_03

09:39 - 11:19

Yeah, I think he threads the needle well because he's sort of, I mean, if anyone sort of paid for or should be kind of the spokesperson for the industry at him, but he strikes me as a pretty thoughtful guy that I think the interesting thing about this question or this naval gazing that everyone's going through on the 15th birthday of Facebook is the dangerous word in all of this is is big tech are we net gain or is from big tech and the word on a like or I think it's dangerous is the word net and that is that we do this calculus and decide if on the whole they're a net positive then argument over leave them alone and pesticides. We're likely net gainers from pesticides, but that doesn't mean we shouldn't have an FDA. We're likely a net gainer from fossil fuels. We're likely a net gainer from coal is as angry as I get to people, but that doesn't mean we shouldn't have a mission standards. That doesn't mean we shouldn't have carbon cap and trade. And it just because I do believe we're net gainers from big tech, but that doesn't mean they shouldn't be liable for incending violence. That shouldn't be mean they are not held liable when there's skyrocketing rates of depression among teenage girls. That doesn't mean they shouldn't be hit really hard when it's clear they don't put in place the safeguards to ensure our elections or their platforms aren't weaponized to flip our elections. And let's go one by one. I would argue Google is a net positive. Still things we should do. I would argue that Apple and that positive Amazon as much as I hate to say that I think it's a net positive. I think Facebook and possibly Twitter are net negatives. Okay. I believe the damage they have done those two platforms is greater than the net positive.

SPEAKER_11

11:19 - 11:46

That is what the other companies think too, including Microsoft and others. I had that quote in the column last week about Facebook contagion. Like they cause they're the ones causing behaving badly and everyone else has to pay the price. And I think that's true. I would agree with you on that. And I think those are the two platforms most irresponsible in managing them, sloppy management. That's the kindest way is saying it's sloppy. So I agree with you on that. I can't believe we shouldn't agree. We're not supposed to agree as much several different.

SPEAKER_03

11:46 - 11:47

I know I've heard we need more.

SPEAKER_11

11:47 - 12:21

You're in any potential. No, but I do think that was. I'm used to that. I do think in general if I had to weigh it all right now. We're in a negative position for tech. I would say among people, but you know, maybe not general people, but I think definitely the chattering class is certainly irritated by tech more than it's ever been. All right, last one, I mean to tell so. She is a friend of mine and she also is a great writer. She has a great podcast called Ask Your Girlfriend, all kinds of stuff. She was the more like she loved Facebook and now she does. She wants to break up with it. So let's listen to her.

SPEAKER_05

12:22 - 13:42

The idea of whether Facebook is good or bad 15 years in is very complicated. It was very good for a time. Are you kidding me? Got to hang out with all your friends online. You got to make crushes in your various college classes. And all of your friends who were far away, I was an international student at college. And so something like Facebook was actually like insanely valuable in the sense that it connected all of the far flung Because of my world, if accurate to say that for me, I did not think of privacy and security when I was making these like intense, amazing human connections because it just seems fun. And as the year of the world, you know, like the matrix breaking quite clear that we were in a real conundrum. And so I would say that Facebook today, it's not a place that sparks joy. I just put it at Marie Condo. It is a place that's farce a lot of anxiety and an intense amount of guilt. It is not a company that morally I can support it. And I know that, like I'm a living, breathing, like, thinking person, I should get off the Facebook. But, you know, for the friends that still fit on there and the family that still shares the baby photos that I want to see. And just like the, the final web that we've woven for ourselves on there, like I think about that all the time.

SPEAKER_11

13:43 - 13:57

All right, I think a mean of all of them really does express this great hope idea of it being something good and then it's sort of like it's like a bad boyfriend like suddenly cursed you that this is a bad boyfriend kind of thing. What do you think Scott?

SPEAKER_03

13:57 - 14:02

You lost me a bad boyfriend. You hope you hope it you mean you hope it works out well.

SPEAKER_11

14:02 - 14:29

Yeah, you'd like you believe in love and then life intervenes kind of thing. And then he weaponizes you and you throw the in your ruin America, like logistics and things like, you know what I mean? Like it's not quite as delightful as it seemed kind of thing. That's I think she was expressing that that there was a great hope like the air is spring and this is how we can connect and this is cool. And then this reality settles in that it's a lot more complicated. I think she does represent a lot of people I talk to regular people.

SPEAKER_03

14:30 - 15:23

I think the better angel strategy is a flawed and a dangerous one. I think all of us, including myself, keep hoping that, and I do believe you call it shaming them. I do think that's an effective tool and an important tool. But I think we keep hoping that the better person who's more concerned with the commonwealth is going to show up. And that doesn't happen. Just as I think, you know, going to Starbucks or you deciding at home, you're not going to have plastic straws, that's all fine and nice and turning your thermostat down. But until we elect people who actually put regulations or just outright ban plastic, we're going to have more plastic in the ocean than fish in 2050. Until we actually create economic disincentives, I start adding a zero to every fine, start making these companies subject the same liability laws that every other media company is liable to. Hoping that the better Jeff Bezos shows up is just not going to happen.

SPEAKER_11

15:24 - 15:28

What is your theme? What is your theme? You're better. I have the Gutenberg play, but what is your is the better?

SPEAKER_03

15:28 - 15:30

The better Bezos.

SPEAKER_11

15:30 - 15:32

The better Bezos.

SPEAKER_03

15:32 - 15:36

The less evil twin shows up. By the way, did you see he was a Super Bowl?

SPEAKER_11

15:36 - 15:38

Who? Bezos was he?

SPEAKER_03

15:38 - 16:06

Bezos is at the Super Bowl. You probably want to Super Bowl. By the way, this guy and I recognize this because I'm in kind of a 50, 60 year old 50, 60 year long stage called the Midlife Crisis that just keeps going and going and going. This guy, we are literally watching a midlife crisis on steroids. He might as well put out a reply. I'll email that says I'm about to start sleeping with my secretary and get terrible. Okay. And this guy is seriously seriously at the Super Bowl. What is he doing?

SPEAKER_11

16:06 - 16:10

I like the feel of all leave Malone. He's a billion. He's the richest man. I think you're every pleases.

SPEAKER_03

16:10 - 16:13

Keep it to yourself, Jeff. No, no. Keep it to yourself.

SPEAKER_11

16:13 - 16:17

He person, even if he's Jeff Bezos. I'm sorry. You were absolutely incorrect.

SPEAKER_03

16:17 - 16:20

I think that's a nice thing you've said about him. He's a person.

SPEAKER_11

16:20 - 16:33

Jeff in a lot of ways. You know, I do admire what he's done. He just delivered fantastic things to my house again once again flawlessly. It's just really kind of fast like I have yet to see them screw up on anything that I've done. I'm really kind of amazed.

SPEAKER_03

16:33 - 16:41

I think the $3 billion he's taking out of a long island school system. Yes, I think I think that's going to something. You think that's an awesome move.

SPEAKER_11

16:41 - 16:46

No, I think that's not an awesome move and I think they're going to push out. I think that's going to be.

SPEAKER_03

16:46 - 17:02

So you think that, you think that, you know, they just appointed someone who could possibly could Bosch it, who has been a vocal critic of it. You think, and you might be making news here. This is a prediction, Karala, you believe, you believe that that, that, that HQ too. In Queens is not going to happen.

SPEAKER_11

17:02 - 17:27

I didn't say it was going to happen. I said they're going to have to not get all the Gimmies. I think some of the Gimmies are going to be in the back. That's all. It's, you know, I don't know if you still have a helicopter path far hot manju's column in the times today called abolished billionaires. Okay. I thought it was like up on billionaire mountain or people of people of means mountain, which is where not my new name for it, billionaire mountain. They're very upset by this column.

SPEAKER_03

17:28 - 17:36

That's such an awesome name. Farhad Manji. That's seriously. He can walk into any newsroom and say, don't question me. I'm fucking farhad Manji.

SPEAKER_11

17:36 - 17:42

You know, he's a very sweet man. He's not, he doesn't do that. Like you might. He's very, he's very, he's very selfish.

SPEAKER_03

17:42 - 17:43

He needs to start.

SPEAKER_11

17:43 - 17:47

Anyway, what do you think about his abolish billionaires? And then I want to move on to Angela Aaron's an apple.

SPEAKER_03

17:47 - 19:31

What abolish billionaires? There's definitely a level of class war, warfare, or like income inequality and what billionaires. or all of us don't realize long-term or don't acknowledge is that whenever we get to massive levels of income inequality throughout history, the good news is they're always self-correcting. The bad news is, well, that's the bad news. The bad news is that the vehicles of self-correction are always consistently three things, war, famine, or revolution. And we're in the midst of what I would call a slow revolution largely brought on by income inequality. So it is in everyone's best interest to figure out a way not to have the levels of income inequality, we are barreling towards. And rather than going after billionaires as a class, I think that the real culprits here are the citizenry that has decided that the class or the economic class that has benefited the most and kind of killed it over the last 20 years should probably pay more taxes. And it's a fair, I think it's an economic argument. It's an argument about policy. But it doesn't have to be an argument that says the moment you become worth a billion dollars, you're less noble and you're less of a good person. People will avoid their taxes. They will make excuses. They will give to philanthropy, which is consumption. I don't think we should excuse anybody. Pablo Escobar built parks after becoming a billionaire. We need to have, and this goes to the clip your winter last week, we need to have an adult conversation around which economic group can afford to offset the massive escalation and debt we're incurring, because the notion that we're going to reduce spending in this nation is a popular notion and it never happens. But I don't like where we're going with the whole 70% the far left is saying using the number 70% or trying to somehow label this class as lesser people or that they're the enemy.

SPEAKER_11

19:31 - 20:21

That's not a productive conversation yet and yet that's where we're going. That's where we're going. And what did you think of the article or what, where, you know, I think you was trying to be, you know, doing article, we got noticed. Like, right, you know, I mean the idea. I don't, you know, he was sort of bringing in the, that is bringing up this idea. And then he talked to Tom Styer, which made me laugh because there was a billionaire that's trying to stop billionaires, like whatever of Tom. And then, you know, I think the note, there is a feeling of, you know, when I think about it, you know, a hundred and sixty four billion dollars, such a basis has or sixty four billion dollars that Marks I'm like there is something way out of whack and there's something going and I know some of it was made through innovation and things like that and he deserves and he made it but it's it's gonna make people it's gonna it's like hmm not so much when we don't have basic services and things like that so

SPEAKER_03

20:22 - 21:11

We'll wait 27 people. I don't have more wealth. It's incredible. But we have, this is the world we wanted in America. We have deliberately chosen a hundred games like a connoisseur. Everybody believes they might be the lottery winner. And so rather than post World War II, I think America's collective goal with our tax policy and the way we viewed celebrities in wealth was we wanted to create millions of millionaires. I think that was our collective goal economically and it appears that we have shifted that goal to we want to crown the first trillion air that we're willing everybody realizes the lottery economy and like playing the lottery is a bad idea, but my tickets going to win baby or my son could go to work for Google or my son could be the next billionaire. So we've created a protected privilege class and people are just coming to grips with the fact. I think it's good to tell you.

SPEAKER_11

21:11 - 21:31

The lottery is a bad deal. I agree. I'm going to be the world's first truly narrow. Anyway, very quickly, Angela Aaron's leaving Apple, she ran the Apple stores in the retail division. She very talented woman from Burberry's. Yep. One of the few women executives at Apple, she's replaced by another woman, but what do you think of the store's situation in this?

SPEAKER_03

21:31 - 21:32

I don't know, Angela. Sorry.

SPEAKER_11

21:32 - 21:33

I don't know the back story.

SPEAKER_03

21:34 - 23:45

Angela pulled off an incredible gangster moving the world of luxury and that is she rebranded and repositioned Burberry, which was this tired British brand that meant plaid and bad, bad merchandise and using digital, more as a marketing vehicle, you know, talking about how we can make it rain on Instagram and we're going to live stream the fashion show from Singapore, which I would call kind of fake innovation. But to their credit, they essentially were able to reposition the brand on the backs of at least the PR on digital innovation, it created huge shareholder wealth And good for her leverage that incredible repositioning of the brand to go become the the highest paid person at Apple, which by the way is a great reflection on Tim Cook. I was thought that the best CEOs are the ones that are always the number two or number three best paid person in the company each year and over the long term to almost always the best paid and that's fine. But each year there should be someone in the company that's outperform to the extent where they make more than the CEO and she made by my math about a quarter of a billion dollars over the last five years working in Apple. Now, having said that, I love Apple stores, number one per square foot in the world, revolutionized the world, the retail people will say, what is the most a creative decision in the history of business people would say? It's Apple's decision to release the iPhone. I think they get the brand right, but the decision wrong. I think it was there. gangster decision to open 600 stores and reallocate cap a lot of broadcast television into stores where people still went in and touch the brand if you will. I would argue though, and I want to get your viewpoint in in the last five years, I'm not sure the head of stores has been worth a quarter of a billion dollars. And I believe the conversation that took place was Angela, thank you. Angela, the multi-channel is good. The click and collect the pickup is better. But we probably, you know, the quarter of it, I mean, I'm trying to think of an athlete that was a great, a great athlete, but probably wasn't worth what they were being paid. I think the guys sue on the Rams that came from the Dolphins, the Dolphins, because it wasn't amazing. Yeah, I'm going to lose it, too. I mean, over my head on sports, but you have what I'm saying. I think she was great. And I think she was with the question, is she amazing or was she overpaid? The answer is yes.

SPEAKER_11

23:45 - 23:51

All right. That's okay. Well, the offshore's going. Angela, where do you think stores are going?

SPEAKER_03

23:51 - 24:29

Oh, there will be fewer stores, but they will be strategically more important. So organizations like Simon Properties or General Growth that have the nicest malls. will be fine because the death of storesman greatly exaggerated and while broadcast television or all the things you do to build a brand pre broadcast are getting weaker and weaker because what is the media that's growing having common Cara it has no advertising I mean how do you know you're how do you know your wealthy you don't have to subject yourself to this shitty thing called advertising advertising is become attacks The poor and the technologically illiterate have to pay, but you still have to go into stores. Not as often, but still 80% of the time, maybe 80% of the time.

SPEAKER_11

24:29 - 24:31

I like it. I still like it. I was there yesterday.

SPEAKER_03

24:31 - 24:34

Oh, they're wonderful. They're wonderful. The question is have they changed?

SPEAKER_11

24:34 - 24:40

No, they need to be a little more exciting. I think they need to be clean. They need a little refresh, as they say.

SPEAKER_03

24:40 - 24:43

And people are catching up. There's some really interesting innovations.

SPEAKER_11

24:43 - 24:45

They need refresh. So we'll see.

SPEAKER_03

24:45 - 24:50

What is the one thing you would do in an Apple store? We have a coffee shop. Yeah.

SPEAKER_11

24:50 - 24:55

Hi, Margin. Coffee shop. They're coffee. The best coffee. The most delicious.

SPEAKER_03

24:55 - 25:01

And then, whoever is overseeing the coffee division should run as a central candidate for president.

SPEAKER_11

25:01 - 25:13

All right, let's go. We're going to go and get food. Take an ad break now. Then we get back. We're going to do wins and fails and predictions.

SPEAKER_09

25:13 - 26:14

Support for this podcast comes from constant contact. If you're a business owner, you already know that it's really, really hard to cut through the noise of everyday life. If you want to connect with your customers, you need to breakthrough the noise. You need constant contact. Constant contact is a marketing platform that makes it easy to reach new audiences. Grow your customer list and connect over email, texts, social media, and more. Whether you're a marketing guru or just learning the ropes. Constant contact offers writing assistance tools and automation features that make it simple to say the right thing at the right time. So get going and start growing your business today. with a free trial at constantcontact.com. Just go to constantcontact.com right now. Constant contact, helping the small, stand tall. Constantcontact.com

SPEAKER_11

26:21 - 26:26

Okay, we're here with Scott Galaway. He keeps saying boom and call me karma law. I don't know why. Power law.

SPEAKER_06

26:26 - 26:28

Power law. You know what?

SPEAKER_11

26:28 - 26:50

We're gonna stay on this idea of rich people. Let's trash the rich. Let's trash the rich right now. So our joke to I do like very much is still going around talking about rich people in a bad way. He's giving billionaires a bad name, I think. And he wants to change the way we talk about billionaires. So let's listen to what he has to say.

SPEAKER_04

26:50 - 27:01

The author of Winner takes all sent in a question and said, do you agree that billionaires have too much power in American public life?

SPEAKER_06

27:01 - 27:16

The monarch of billionaire now has become the catchphrase. I would rephrase that and I would say that people of means have been able to leverage their wealth and their interest.

SPEAKER_11

27:17 - 27:40

All right, so he doesn't like the moniker billionaire. And he wants to be called people of means. Oh, geez. Grim and he's Howard. He's so thoughtful. He really has he read so much thoughtfully. He's he's a very thoughtful man, but Man, is he not going? Do you just, oh, God, Lordy, Lou, what do you think of people of me?

SPEAKER_03

27:40 - 28:45

Like, everybody's piling on. He's, come on. He's not to figure out. He's about to figure out that it's pretty hot in the kitchen, right? People, let me put this way. People of means tend to surround themselves with people of brown noses because you have people around you who kiss your ass and tell you how awesome you are, laughing your bad jokes. And when you say something like, don't refer to people as, Goleaners with people of means, he's used to people around him going, that's genius Howard. You're absolutely right. We need to change that. And the wonderful thing about our process is people get put through the ringer and the kitchen. And the ones that emerge are merge stronger. I mean, you do have a, I mean, this is the mother of all vetting processes, right? And my prediction and I'll use this as my prediction. I don't think he's going to decide not to run. If he were to really want to make a difference, he would probably decide what issues are important to him and then go out and be, you some of his capital and a star power to support candidates who are willing to put up with the bullshit that I think he's going to decide he is not willing to put up with.

SPEAKER_11

28:45 - 28:52

All right, okay, because he wants to question his thing. All right, okay, and your fail or win of the week?

SPEAKER_03

28:52 - 28:58

My fail. Oh, my fail as I'm angry at Jack Dorsey again. I meet you. He's my wife and my Twitter.

SPEAKER_11

28:58 - 29:02

Do you see him as a response to me? Noxious response about me asking him to do an interview?

SPEAKER_03

29:03 - 29:04

He actually responds to you.

SPEAKER_11

29:04 - 29:22

Oh, yeah. It was a whole big thing. He goes, I love podcast or fun or something like that. And I wrote, I have a podcast because I've been asking him to do an interview. And he wrote back. He's like, you know, I've talked to you many times. I'm trying to branch out. And I was like, you got to be rich. And those people were like, you're just too scared to get on, get, they get in a hundred percent.

SPEAKER_03

29:22 - 29:23

You know what I mean?

SPEAKER_11

29:23 - 29:28

And so, and then he responded with something else. And then I went every day. I'm going to just fill every him.

SPEAKER_03

29:28 - 31:47

But go ahead. At Jack, reach down, fill those round things and come on the show. Anyways, so look, I'm on Twitter and I tweeted out, I've been thinking a lot about there's so much noise around how San Francisco and New York need to be made more affordable and a lot of naval gazing and thought, think, thought, you know, thought pieces. My feeling is that that's a ridiculous conversation. I've never understood how you make a city more affordable, and I also think that's actually, in many ways, a function. It has negative externalities. You've got to address long-come housing. But I think the objective should be to make Detroit and St. Louis more expensive, or figure out a way to invest in those categories, and more businesses, and more people, or those cities, want to move there, thereby, if you will, driving a price. It's not basically put out a tweet saying, the problem is an SF, and New York affordability, the problem is St. Louis and Detroit should be more expensive. Much of tweets, a lot of good arguments back, saying, Scott, that's the wrong problem. A lot of thoughtful things. Some of the things I love about Twitter. And then a comment from somebody that said, so translation, I've got mine fucked the rest of you. And I thought, wow, that's a real incendiary thing to say. That's not what I meant at all. And I looked at the person. I looked at the account. And I went on to their Twitter page. And they had been sending out And you know, AOC 70% tax rate, all these very, very kind of far left statements. And then, all these far right statements. And I'm like, OK, this is an arsonist. This is an account run by somebody else, whether it's a troll farm in Albania or whether it's somebody trying to get somebody elected or suppressed of a who's identified me as one of the, I don't know, 7 million most influential people on Twitter, maybe. And it's purposely trying to pick fights and divide us. And if I can figure this out in about 30 seconds, then the notion that Jack Dorsey is trying to figure it out is just a lie. And when he stands in front of Congress and raises his right hand and says, we have a responsibility to promote a positive dialogue. He is lying to Congress. So my fail or my loser is Jack Dorsey who despite the silence, retreats, despite the namaste bullshit, despite the beard, despite the nose ring. is making America a worse place.

SPEAKER_11

31:47 - 31:49

All right, then. Okay.

SPEAKER_03

31:49 - 31:49

Boom.

SPEAKER_11

31:49 - 31:51

Boom.

SPEAKER_03

31:51 - 31:53

Where am I any to presence?

SPEAKER_11

31:53 - 31:59

I want to know if you think it's a loser when Gimlet, maybe I'm moving on to another thing. I, I, I, I really appreciate your doorstep.

SPEAKER_03

31:59 - 32:02

Come on the show, Jack. But come on the show.

SPEAKER_11

32:02 - 32:18

I'm trying to get him to come on the show. You know, it worked with Elon. I just kept texting at him. I'm doing it to Alexander Cossio. I'm being nice to her because I like her. But Jack, I'm being somewhat aggressive with. Yeah. He's coming on the show. Whatever. He's coming. He's going to do it. I'm sorry.

SPEAKER_10

32:18 - 32:19

Many does.

SPEAKER_11

32:19 - 32:32

You're going to give me like $10. So give me the spotify thing. What do you think? Peter Kafka broke the story. Talked to Alex Bungberg by Go At The Deal. You can hear the rest of the interview on Peter's podcast. But here's a little short, short little tape.

SPEAKER_00

32:33 - 33:11

Like our basic idea, the thing that motivates us is that we're at the second golden age, with a dawn of the second golden age of audio. And there's just this explosion, this flourishing of new kinds of storytelling, new kinds of programming that's made possible by on-demand audio. And that's growing quite fast, just globally. And it's growing really fast on Spotify, but the actual size of the industry is still very small. It can podcast supply half a billion dollar industry this year. And there's basically a disconnect between the number of people who are listening and the amount of shows are listening to and the amount of money coming into podcasting.

SPEAKER_11

33:11 - 33:13

What do you think about this?

SPEAKER_03

33:13 - 33:17

It's gone. Okay, are you the king and queen of podcast? What do you think?

SPEAKER_11

33:17 - 33:22

I think I need 400 million dollars. I'm thinking I should have gone and done only one.

SPEAKER_03

33:22 - 33:23

I need to be a person.

SPEAKER_11

33:23 - 33:42

I need to be a person of means and I should have done. I have the sense of podcast early and I should have built a company like Alex's. I think I was capable of it. I feel stupid. No, I'm kidding. No, I'm not kidding. I think it's interesting. I think it's a podcast or really good business is right now. And the really good ones are going to rise the top. So I'm pretty excited about it. I think they'll probably be a shake out.

SPEAKER_03

33:44 - 34:20

Yeah. So the total market for podcasts is $350 million or about one quarter, you know, one quarter's worth of ads in the Super Bowl is the entire market for all podcasts. That's the bad news. The good news is it's growing fast. What's interesting about podcasts is the audience over indexes on young and wealthy, which advertisers love and the really interesting thing about podcasts. And I'm new to this whole medium is that the advertising, I find the advertising less offensive and interruptive. than another format, which might be what makes podcasting the only growth medium that is out supported.

SPEAKER_11

34:20 - 35:12

Yeah, they are. They're kind of fun too. We've done some fun ads. And so, you know what's interesting? I'll tell you, my take on it is, I have never had such fervent fans. Like, literally last night I was speaking to Johns Hopkins Center for Advanced, whatever, whatever, something some fancy think tank thing. And two people hugged me, hugged me. Like, I love you. Like, it was like, okay, like, I do not get that when I was a writer or do my conference. Same thing, it happens every day someone comes up to me and wants to talk to me and is excited to meet me and it's really and they say that how is Galloway like they they see you as a character that they like and then I was at down at the anthem in Down at the orphan Washington John Love it had a sold-out show of 3200 people for love it or leave it it was just really interesting you know $30 a pop that's a really good business anyway

SPEAKER_03

35:13 - 35:40

Yeah, you know how to be honest, Kara, though, you know how it feels when someone comes up and interrupts me in the middle of the day. And so I really like what you do. You know how it really feels? It feels wonderful. It feels wonderful. It makes me feel affirmed. People act as they're embarrassed because they're literally thinking about to me. I'm like, I'm sorry. Do that again. What did you say? You like me? You really like me? Yeah, I really like it. It's nice.

SPEAKER_11

35:40 - 35:46

It's really nice. So it's got very quickly prediction. We got to go.

SPEAKER_03

35:46 - 36:25

So SNAP had, I think they're stock bumped 20% because they're not losing users. It was the first time they reported flat user growth. You're pulling for them. You're pulling for them. That's my prediction is my prediction is it. So when people are near death, often times there's a fact where they would literally have a burst of energy and get up and go garden or cook a meal and then they go back to the room and die. This is literally half getting a burst of energy going into the kitchen and cooking. The desoleration, the decline in the death, the death rattle of snap is about the resume.

SPEAKER_11

36:25 - 37:03

You're no wrong. I think they've got some really interesting people including several really prominent women were just tired. I think I think they can do something I think he's a very creative guy and he's got a he's got a he's got a professionalize that company but you know I like I like what they're doing and we'll see if they can do it I agree with you it's hard it's going to be hard it's going to be super hard but I do like oh it's so great I was at their headquarters in New York and literally even the room was creative this room they had that you're not supposed to talk about but it has all the snap chats on the walls and simply that It was wonderful place to be and I just they have a they have a creativity that is very enjoyable whenever you're around. Thank you very much. I think you're wrong.

SPEAKER_03

37:03 - 37:07

I think they can call it a prominent they're going to need for more than prominent woman in an escape.

SPEAKER_11

37:07 - 37:11

I know they just hired some executive really like. I'm going to go.

SPEAKER_03

37:11 - 37:18

He is so he is so number two your man. Crash first is Elon. The second is Evan. And the third is John love it.

SPEAKER_11

37:18 - 37:20

Do you know, do you know, I love John love it.

SPEAKER_03

37:20 - 37:20

Love it.

SPEAKER_11

37:20 - 37:22

Love it. Love it. Love it. Or leave it. Love it. Love it.

SPEAKER_03

37:22 - 37:22

Love it.

SPEAKER_11

37:22 - 37:26

Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love it.

SPEAKER_03

37:26 - 37:28

Love it. Love it. Love it. Love it. Love it. Love it.

SPEAKER_11

37:28 - 37:28

Love it.

SPEAKER_03

37:28 - 37:32

Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love it.

SPEAKER_11

37:32 - 37:34

Love it. Love it. Love it. Love it. Love it. Love it. Love it.

SPEAKER_03

37:34 - 37:34

Love it.

SPEAKER_11

37:34 - 37:46

Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love it. Love I have no other producer inside that Scott. Thank you so much. I'm looking forward to seeing you next week where we will be coming from. I'll be in New York.

SPEAKER_03

37:48 - 37:52

You know, it's a bad sign, but I have absolutely no idea what I'm going to be next week.

SPEAKER_11

37:52 - 38:14

All right, then I won't see you in New York when I'm there. But I'm looking forward to talking. There's going to be lots to talk about coming up. Rebecca Sinonis produces a show in a shot, Kerwa is executive producer. Thanks also to Eric Johnson. Thanks for listening to Pivot from Vox Media. We'll be back next week for more of a breakdown of all things, check and business. If you like what you heard, please subscribe on Apple Podcast or wherever you're listening.

SPEAKER_08

38:31 - 38:59

more to do's less time in an infinite number of tools to keep track of. Sometimes doing business has never felt harder, but you don't need a miracle to hit your goals. You can just use HubSpot because they're all in one customer platform can make growing your business infinitely easier. Imagine this, high quality leaves, fast closing deals, wildly happy customers, and more benchmark breaking quarters. It's not a miracle, it's HubSpot because it HubSpot.com to get started today.